Practical Plumbing That Improves Customer Satisfaction - 512

Includes a Live Event on 12/02/2020 at 1:00 PM (CST)

This session will explore the answers to the following questions. 1) Why does it take so long for hot water to arrive at plumbing fixtures and appliances? 2) Why is this amount of time (and water) larger than the volume in the pipe? 3) What can I do to reduce the structural and behavioral waste while waiting? 4) What one item can I include in my specifications that will increase satisfaction with modern faucets and showers? Having searched for solutions to these vexing problems for more than 25 years, I have found a few principles and products that can vastly improve customer satisfaction with their hot water systems. They save energy and water and generally reduce residence time, making the plumbing less prone to supporting pathogen growth. 

Learning objectives:

  • Explain why it takes so long for hot water to arrive at plumbing fixtures and appliances. 15 minutes
  • Calculate how much extra water runs down the drain before hot water arrives. 15 minutes
  • Design plumbing systems based on modern flow rates with modern pipe and fittings. 15 minutes
  • Specify one key item that will improve customer satisfaction with modern faucets and showers. 15 minutes

Gary Klein

Gary Klein, President of Gary Klein & Associates Inc., has been intimately involved in energy-efficiency and renewable energy since 1974. One fifth of his career was spent in the Kingdom of Lesotho. Gary has a passion for hot water: getting into it, getting out of it, and efficiently delivering it to meet customer's needs. After serving 19 years with the California Energy Commission, he has provided consulting on sustainability since 2008, with an emphasis on the water-energy-carbon connection. Gary received a BA from Cornell University in 1975 with an independent major in technology and society, with an emphasis on energy conservation and renewable energy.

IAPMO recognized his efforts in 2014, presenting him their Green Professional of the Year award. In 2015 the Department of Energy awarded him the Jeffrey A. Johnson Award for Excellence in the Advancement of Building Energy Codes.

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Practical Plumbing That Improves Customer Satisfaction Live Program
12/02/2020 at 1:00 PM (CST)   |  60 minutes
12/02/2020 at 1:00 PM (CST)   |  60 minutes
Presentation Handout
Open to download resource.
Open to download resource.
Quiz
5 Questions  |  3 attempts  |  4/5 points to pass
5 Questions  |  3 attempts  |  4/5 points to pass
2020 Digital Conference Post-session Survey
5 Questions
2020 Digital Conference Session Certificate - Practical Plumbing That Improves Customer Satisfaction - 512
0.10 CEUs credits  |  Certificate available
0.10 CEUs credits  |  Certificate available